NUVIA are seeking an experienced and highly skilled Technical Services Lead to lead and manage our technical services team. As the Technical Services Lead, you will play a critical role in ensuring the successful implementation, maintenance, and support of our technical solutions. You will be responsible for overseeing the team's activities, collaborating with cross-functional teams, and providing technical expertise to drive excellence on behalf of Nuvia.

Reports to

Direct report of: Delivery Manager

Key Accountabilities

Technical Leadership and Team Management:

   - Lead and mentor a team of technical professionals, providing guidance, training, and support to ensure the team's continuous growth and development.

Solution Implementation and Deployment:

   - Oversee the end-to-end implementation of technical solutions, ensuring that projects are delivered on time, within scope, and meeting client requirements.

Technical Support and Issue Resolution:

   - Act as an escalation point for complex technical issues, providing hands-on assistance and expertise to troubleshoot and resolve problems.

Client Relationship Management:   

  - Build and maintain strong client relationships by providing exceptional technical guidance, support, and communication.

Technical Strategy and Innovation:  

  - Collaborate with product development teams to provide insights from client interactions, contributing to the enhancement of existing solutions and the development of new ones.

Why Nuvia

Nuvia - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally.

Nuvia is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence.

Occupational Skills and Training

What previous experience or qualifications would the individual need

Duties and Requirements

- NVQ Level 3 or equivalent in a relevant engineering discipline, with a focus on electrical being preferred

- Holds, or has the ability to achieve, a valid ECS Gold Card (Installation Electrician or Maintenance Electrician) or the ECS HERS (Highway Electrical Registration Scheme) Card
- Strong technical knowledge and troubleshooting skills.
- Experience in equipment installation, maintenance, or repair is preferred.
- Proficiency in using diagnostic tools, software, and equipment manuals.

- The use of calibration equipment and working with radioactive sources would be a benefit
- Excellent communication and customer service skills.
- Ability to work independently or as part of a team.
- Attention to detail and problem-solving abilities.

- Experience in working with radiation detectors
- Willingness to travel to customer sites as needed.