·       Provide advanced Level 2 and Level 3 support, investigate incidents and resolve complex technical issues.

·       Administer and support Microsoft 365, Microsoft Azure, SharePoint and Microsoft Teams telephony services.

·       Support servers, storage, backup, endpoint management and business-critical technology platforms.

·       Maintain switching, wireless, internet, WAN, cloud connectivity and SD-WAN environments.

·       Monitor service performance, identify operational risks and coordinate appropriate remediation.

·       Perform escalated user lifecycle and access administration activities.

·       Support vulnerability management, patching, system hardening, backup validation and security monitoring.

·       Contribute to infrastructure, business technology, acquisition onboarding and technology integration projects.

·       Work with business stakeholders to identify practical opportunities for automation, approved artificial intelligence and service improvement.

·       Coordinate technical activities with managed service providers, telecommunications providers and technology vendors.

·       Create and maintain technical documentation, diagrams, standard operating procedures and knowledge articles.

You are a practical and service-focused ICT professional who can take ownership of technical issues, communicate clearly and work effectively across operational support and project activities.

Essential skills and experience
·       Experience in an ICT Systems Administrator, Systems Administrator, Infrastructure Support or similar position.

·       Demonstrated Level 2 and Level 3 troubleshooting and technical support capability.

·       Practical experience administering or supporting Microsoft 365 and Microsoft Azure environments.

·       Experience across server, storage, backup, endpoint and network administration.

·       Working knowledge of cyber security practices, including patching, vulnerability management, system hardening and backup validation.

·       Ability to manage competing priorities while contributing to projects and continuous improvement.

·       Clear written and verbal communication, with strong technical documentation skills.

·       A collaborative, proactive and service-oriented approach.

Desirable experience
·       SD-WAN or multi-site network environments.

·       Microsoft Teams telephony and SharePoint administration.

·       Technology integration associated with growth, acquisitions or organisational change.

·       Working with managed service providers, telecommunications providers and technology vendors.

·       Automation, digital transformation or responsible adoption of artificial intelligence.

·       VINCI Group experience is a must

Key working relationships
You will work closely with the VEA IT Manager, APAC PISO, APAC IT Manager,  local ICT support teams, business unit managers, digital application officers and end users. You will also coordinate with managed service providers, telecommunications providers, software vendors, hardware suppliers and professional services partners.