· Taking initial day to day calls
· Raise tickets
· Password Resets
· Check through the day and logging calls in the Support Mailbox
· Check Nagios – reporting anything
· Setup New Starter Accounts
o Go through the process for any New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.
· Process Leaver Accounts
· Ordering Phones / SIMs (Data or Voice)
· HP Laptop / Desktop Orders including Accessories
· Requests for quotes Laptop / Desktop (HP) / Phone pricing
· User Printer Setups, Drive mapping
· Laptop / Desktop Build
· Laptop / Desktop Upgrade – Memory / Hard Drives
· Off the shelf Software / Application Installs
· Ordering from CDW (Licenses)
· Backup and file restore
· Desktop/End user break fix support
· Being a Project based company, timesheets is a key element at monitoring costs
Technical requirements are essential with a number of years’ experience
Knowledge of Microsoft Core Stack
· Proven experience with Desktop & Server solutions across the Microsoft stack.
· WiFi solution experience & knowledge, with Cisco etc.
· Candidates with Microsoft Certifications would prove advantageous.
· Active Directory
· Windows 10
· Office 365
· Hyper V
· Backup technologies: VEEAM
· Experience with Solar Winds Server and Applications Monitoring software would prove advantageous
Personal Attributes:
· Confident verbal and written communicator with both clients and peers.
· Ability to research new products and information around technical solutions that provide answers and solve problems.
· Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.
· Demonstrate the Company values at all times in behaviour and attitude:
Supportive
Dynamic
Trusted
Working in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - we try to make it a fun and productive place to work, where everyone can always learn new things. We offer a competitive salary, alongside a number of other benefits.
Are you passionate about IT? Do you like problem solving and embracing Innovation?
As a Internal Support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team.
This is a UK based with 30 offices situated around UK & ROI, supporting a range of software and hardware.
Role Overview:
We are looking for an IT Support Engineer to join the technical team in Coventry. We need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working in a busy technical helpdesk.
The Candidate:
Experience
A proven history of being able to troubleshoot and resolve technical issues across a client base of 1350 users via remote connectivity, telephone or email.