We're looking for a Support Specialist to join our Website Support team, where you'll be part of first-line support operations, manage website workflows, and ensure seamless communication between users, stakeholders, and technical teams.

Responsabilities:

• Level 1 support operations;


• Manage website updates, user requests, and incident resolution;


• Serve as the communication bridge between users, stakeholders, and technical teams;


• Align user needs with team priorities and technical requirements;


• Monitor support performance and ensure service quality;


• Promote best practices in accessibility, security, and GDPR compliance.

Requirements and skills:

• Degree in Computer Engineering or a related field;


• Familiarity with:Incident Management: EasyVista (nice to have);
  
  
  
  • Analytics: Matomo (nice to have);
  
  
  • Knowledge of SEO, GDPR, and data privacy regulations;
  
  
  
  


• ITIL certification (nice to have);


• Fluent in English and French (spoken and written);


• Adaptability to new contexts and challenges;


• Team-oriented mindset;


• Strong interpersonal and communication skills;


• Proactive problem-solving attitude.

In this role, you’ll manage website updates, handle support requests, and play a key part in resolving incidents, all while acting as the bridge between users, stakeholders, and technical teams. You’ll have the opportunity to strengthen both your technical and communication skills in a fast-paced environment, contribute to secure and accessible digital services, and grow in a team that values ownership, collaboration, and continuous improvement.